Welcome to Perfume Promotion Store’s FAQ section! We’ve compiled answers to the most common questions about our luxury fragrances, shipping, payments, and more. Can’t find what you’re looking for? Contact our customer service team at [email protected].

🛍️ PRODUCT QUESTIONS

What types of fragrances do you offer?
We specialize in luxury fragrances from renowned houses including Ard Al Zaafaran, Paris Corner, Lataffa, and Khadlaj. Our collections feature exclusive Arabian scents, Pure Ouds, Men’s Fragrances, EDP Bundles with Gift Box, and unique creations from our Autumn, Midnight, and Arabian Collections.
Are your fragrances authentic?
Absolutely! We guarantee 100% authenticity for all our products. We source directly from authorized distributors and the fragrance houses themselves to ensure you receive genuine luxury scents.
Do you offer fragrance bundles or gift sets?
Yes! We have specially curated EDP Bundles with Gift Box that make perfect gifts. These bundles often include complementary scents and are beautifully packaged for special occasions.

🚚 SHIPPING & DELIVERY

Where do you ship?
We offer global delivery to most countries worldwide. However, due to shipping restrictions, we currently cannot deliver to some Asian countries and select remote locations.
What are your shipping options and timeframes?
We offer two shipping methods:

Standard Shipping – $12.95
• Processing: 1-2 business days
• Delivery: 10-15 days after dispatch via DHL or FedEx

Free Shipping
• Available on orders over $50
• Delivery: 15-25 days after dispatch via EMS
• Automatically applied at checkout
How can I track my order?
Once your order ships, you’ll receive tracking information via email. You can use this to monitor your package’s journey directly with our carrier partners (DHL, FedEx, or EMS).
How are fragrances packaged for shipping?
Your precious fragrances are carefully packaged with secure, protective materials to prevent damage during transit. We take extra care to ensure they arrive in perfect condition.

💳 PAYMENTS & SECURITY

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. All payments are processed through encrypted, secure systems.
Is my payment information secure?
Yes! We use industry-standard encryption and security measures to protect your payment information. You can shop with confidence knowing your data is safe.

↩️ RETURNS & EXCHANGES

What is your return policy?
We offer returns within 15 days of receipt. If you’re not completely satisfied with your purchase, please contact our customer service team at [email protected] to initiate a return.
Are there any restrictions on returns?
To be eligible for return, items must be in original condition with packaging intact. Due to hygiene reasons, opened and used fragrances cannot be returned unless defective.

🏪 ABOUT OUR STORE

Where is Perfume Promotion Store located?
We’re proudly based in Nashville, Tennessee at 3819 Dartmouth Avenue, Nashville, US 37215. While we’re US-based, we serve fragrance enthusiasts worldwide!
What makes your store different?
We combine luxury accessibility with global convenience. Our curated collections feature exclusive scents from prestigious houses at accessible prices, delivered worldwide with premium care and attention.

Need More Help?
Our customer service team is here to assist you! Contact us at [email protected] and we’ll be happy to help with any additional questions.