Our Commitment to Your Satisfaction

At Perfume Promotion Store, we understand that our discerning clientele expects nothing less than perfection in their luxury fragrance experience. While we strive to deliver excellence in every bottle, we recognize that occasionally a return or exchange may be necessary. Our policy reflects our commitment to providing a seamless and sophisticated resolution process for our global community of fragrance enthusiasts.

Return & Exchange Eligibility

Timeframe

We accept returns and exchanges within 15 days of delivery confirmation.

Condition Requirements

  • Products must be in original, unopened packaging with seals intact
  • All original tags and labels must be attached
  • Items must be in resalable condition
  • Original receipt or order confirmation must be provided

Important Note on Fragrance Returns

Due to the personal nature of fragrance products and hygiene considerations, we cannot accept returns on:

  • Opened perfume bottles
  • Used testers
  • Products with broken seals
  • Bundles and special collections (including EDP Bundles with Gift Box, Bundles, and Our Creation sets) once opened

Return & Exchange Process

Step 1: Initiate Your Request

Contact our customer service team within 15 days of receiving your order. Use the template below to ensure we have all necessary information.

Step 2: Submit Required Information

Email the following information to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Perfume Promotion Store Team, I would like to request a [return/exchange] for my recent order. Order Information: – Order Number: [Your Order Number] – Order Date: [Date of Purchase] – Product(s) for Return/Exchange: [Product Name(s)] – Reason for Return/Exchange: [Please provide details] Customer Information: – Full Name: [Your Full Name] – Email Address: [Your Email Address] – Shipping Address: [Your Complete Address] I confirm that the product(s) are in original condition with packaging and seals intact. Thank you for your assistance. Sincerely, [Your Name]

Step 3: Receive Authorization & Instructions

Within 48 hours, you’ll receive:

  • Return authorization number
  • Shipping instructions and return address
  • Pre-paid shipping label (if applicable)

Step 4: Ship Your Return

Package items securely and include:

  • Original packaging
  • All accessories and documentation
  • Copy of your return authorization

Refund Information

Processing Time

Once we receive and inspect your return:

  • Refund Processing: 3-5 business days after return receipt
  • Credit Card/PayPal Refunds: 5-10 business days to appear on your statement
  • Exchange Processing: New items shipped within 2 business days of return approval

Refund Method

Refunds are issued to the original payment method:

  • Visa, MasterCard, JCB transactions refunded to original card
  • PayPal transactions refunded to PayPal account
  • Shipping fees are non-refundable unless return is due to our error

Exchange Options

We offer exchanges for:

  • Different fragrances from our collections (Afnan, Ahmed Al Maghrabi, Arabian Collection, etc.)
  • Alternative sizes of the same fragrance
  • Different product lines (Men Fragrances, Pure Ouds, Chypre, etc.)

Price differences will be refunded or charged accordingly.

Non-Returnable Items

To maintain the luxury standards our customers expect, the following cannot be returned:

  • Opened fragrance bottles
  • Used testers or samples
  • Gift sets with broken seals (EDP Bundles with Gift Box, Bundles)
  • Custom or personalized items
  • Final sale items clearly marked as non-returnable

Need Assistance?

Our dedicated customer service team is here to help with your return or exchange:

Email: [email protected]

Response Time: Within 48 hours

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST

International Returns

As we serve customers worldwide (excluding Asia and select remote regions), please note:

  • International customers are responsible for return shipping costs
  • Customs duties and taxes are non-refundable
  • Return shipping times may vary based on your location

Thank you for choosing Perfume Promotion Store for your luxury fragrance journey. We are committed to ensuring your complete satisfaction with every aspect of your shopping experience.